How to place an order?
For new customers:
To make your order, you can register an account, use our shopping cart to place your order by the following steps:
1. Register your account on our website, you should Click "Register" and enter your email address and password;
2. Choose the clothings that you like, If you want to buy this item, please choose"Quantity",and "Size" and then Click "Add to bag".
3. Then you will see the "Shopping Cart". If you do not finish the order, you can click "Continue Shopping"; if you finished your order, please click "Check Out";
4. After you click "Check Out", you will see the "Check Out" page, and please fill in "The shipping address", "Any Questions";
5. And click "Confirm the order", the page will run to payment page,fill your credit card info to pay easy.
6. After you paid,we will send and supply tracking number within 24-48 hours.
For Members:
You already register an account on our site.
1. Enter your email address and password to Log in the web;
2. Choose the items that you like, If you want to buy this item, please choose "Quantity", and "Size" and then Click "Add to bag".
3. Then you will see the "Shopping Cart". If you do not finish the order, you can click "Continue Shopping"; if you finished your order, please click "Check Out";
4. After you click "Check Out", you will see the "Check Out" page, and please fill in "The shipping address", "Any Questions";
5. And click "Confirm the order", the page will run to payment page,fill your credit card info to pay easy.
6. After you paid,we will send and supply tracking number within 24-48 hours.
Tips:
*Before you click "check out" to finish your order, you can use the button of "update" to change or complete the quantity, the color and the size. You should select the product ID firstly, and then change the information as your will. After the change, you also should click "check out" to finish your order.
*Please do not forget to log in the web and please click the "Check out" and "Confirm" to finished your order. When you see "Order successful", then your order is ok.
Why Shop at Shoes900.com?
We are dedicated to bringing you the best selection of quality shoes at the most competitive prices available. We know that you have many choices when it comes to online shopping for various high tech upgrades. Here are some reasons why Shoes900.com is reliable and safe place for your shoes needing:
⇒ Satisfaction Guarantee
Our goal is to make sure you receive the best value of every purchase you make at our site. We want to be your number one choice for shoes.
⇒ Guaranteed Same Day FREE Shipping
It's true! We ship ANYWHERE IN THE WORLD! We pay for all the shipping charges and additional sale taxs. Your order will be shipped in 3-7 days once your payment is cleared, we may send you tracking number so you never be dark with your order.
⇒ Privacy Guarantee
We realize that customers are concerned about how the information they provide on-line will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. We do not sell or rent our list of customers to anyone, without their permission.
⇒ Everything Is In Stock
Every product we providing is physically in-stock in our warehouse. If you can order the product in your shopping cart and complete the checkout that means that the product is available for immediate shipment. If by any chance we miscounted, we may send you emails for notification instantly. It is available to ask for payment refund or we provide discount for item exchanging.
⇒ FREE Return & Exchange
We know exactly how you feel when you are shopping online and we do our best to eliminate the uncertainty. We unconditionally guarantee to provide a refund or replacement within 15 days at no cost to you if you receive damaged shoes.
How long will it take to receive my order?
On average processing takes 1-2 business days and delivery takes up to 4-6 business days. In total that is up to 5-8 business days from the time we receive payment untill it arrives at your shipping destination.
Often times the shipping process is much faster and it only takes 7 days from the time we process your order, however we reserve the right to take up to 9 business days because at times there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get your order to you as fast as possible.
Please note, we are unable to send express shipping or 'speed' up your order in anyway.
When do I get my tracking number?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you.
How much do you charge for shipping?
Shipping is always FREE to any country we ship to with no exceptions.
How are shoes packaged?
Packages are shipped directly from one of our independent distributors, and are all packaged in its original box. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping agents.
How do I know what size to order?
All shoes in our online catalog is true to size. Please visite "Size Comparison" to know.
When do I receive my refund?
We process all refunds within 24 hours. If you paid using paypal, all refunds are immediate and you should see it in your account.
If you paid using credit cards, refunds are not instant. All credit card transactions are processed monday through friday, at 12:00am EST. Once your refund has been processed by the credit card company, your issuing bank must accept the refund, then post the fund to your account. If it has been longer then 30 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.
Rest assured, that we are here to serve you. We will always assist you in anyway possible to resolve any issue.
There is a problem with the shoes I have received, what should I do?
1. Should you receive the incorrect size, you may return the item within 10 days of receiving it. Please contact us within 5 days of receiving the item prior to any returns so we can provide the correct instructions on returning the item.
2. Should you receive an item with a defect or damage, you must contact us within 5 days and provide a digital picture of the item received.
Unacceptable reasons for a return: colors of the shoes are darker/lighter than pictured, shoes had minor color differences from the picture, shoes do not fit (due in part of error by the customer), I would rather have a different shoe.
3. Should you wish to return the item for any other reason, please contact us and we may look into it.
Unfortunately we do not offer exchanges, only refunds. If you would like to return your shoes and receive a refund please login to your account and fill out a Return Request (RMA). Once we receive your return request we will provide you with further intructions. If you do not include your RMA number we may not be able to accpet the parcel or issue a refund. More over, we only accept returns from United States Postal Service (USPS). If you use another courier (UPS, Fed Ex, DHL etc) we may not be able to accept your return and it will be sent back to you.
I made a mistake with my order and it's status says Shipped, what should I do?
At this point the shoes have already left the warehouse and we can not make changes to the order. Please wait untill you receive your shoes, then contact us by email to discuss about the return and refund.
Why are your prices so low?
We strive to keep our customers happy and with cash! So we try to make sure our prices are the lowest in the market.
Do you do wholesale?
Purchases $500 or more under our wholesale program and pricing. This price list can be requested by forwarding an email to sales@shoes900.com . For wholesale purchases, we would only be able to accept payments through Western Union.
