Shipping and Fees
1. Shipping is always Free.
2. All items are shipped via the Post Office EMS(USPS) Express
3. All orders are processed before being shipped. Processing time takes 1-2 business days. Once processing is done, items are shipped, it will take 4-6 business days thereafter to get the shipped merchandise. In total, it will take 5-8 business days to get your merchandise.
4. Items are processed and shipped Monday to Friday excluding holidays.
5. Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive. Customers are entirely responsible for ensuring the receipt of the package, and Shoes900.com will not be responsible for returned orders due in part by customer negligence.
Order Tracking
1. Upon receipt of your payment, your order will begin processing the next business day. Your order status will be emailed to you and available to be checked by logging to your account.
2. Tracking numbers, and other order information will be displayed inside your account and emailed to you. Customers are responsible for checking their order status.
Returns
1. Should you receive the incorrect size, you may return the item within 15 days of receiving it. Please contact us within 5 days of receiving the item prior to any returns so we can provide the correct instructions on returning the item.
2. Should you receive an item with a defect or damage, you must contact us within 5 days and provide a digital picture of the item received.
3. Unacceptable reasons for an exchange: colors of the shoes are darker/lighter than pictured, shoes had minor color differences from the picture, shoes do not fit (due in part of error by the customer), I would rather have a different shoe.
4. Should you wish to return the item for any other reason, please contact us and we may look into it.
